| Where Are The
Trade Groups?
By: David J. Wardell
© 1999 By: David J.
Wardell. Reproduction or redistribution in any form without
written permission is strictly prohibited. |
||
| Our friends from many of the various travel
industry trade groups are conspicuous by their silence on many of the
key technology issues of the day. If interactive technology and on-line
booking are the key developments many people (including me) believe them
to be, where are position papers from the trade group folks discussing
how their members should respond to technology-driven changes in the
business environment?
There are a number of essential questions about customers, platforms, disintermediation, and strategy that one could ask and reasonably expect the agent advocacy groups to answer. One wonders precisely what activities occupy their time that are more important? |
