These examples show the types of problems I deal with every day, the approach that was appropriate in a specific situation, and the results I was pleased to provide.  Your situation is unique.  Please contact me to discuss how my expertise and services may be appropriate for you.

Business Development

Problem: An investor group acquired a large multi-national consumer services company from a non-profit trade consortium. The challenge was to transform the business into a “for-profit” enterprise and develop value for a future sale.

Solution: Technical Reality was engaged to provide a full range of business development, market analysis, systems and operations support, and general strategy assistance. Recommendations were made over a period of three years in key areas affecting customer retention, new business development, vendor programs and relationships, and operations.

Result: The company’s existing market position was stabilized and enhanced. Several new sectors were successfully entered, including e-commerce. Vendor programs were transformed resulting in multi-million dollar savings over the three year period. At the end of the engagement, the business was sold to a major competitor, with the owners realizing a six times multiple on their investment.

Technology

Problem: A regional consumer services company was plagued by outdated automation that was extremely expensive to operate and maintain. They sought recommendations for a replacement.

Solution: The company’s business position, customers, and operations were reviewed and potential technology suppliers were identified. A formal proposal was developed, responses evaluated, and a specific product and configuration was recommended.

Both a short-term functional and a strategic view were expressed to the company, and the recommendation reflected both considerations. The company accepted the recommendation in full, and engaged subsequent implementation support.

Result: The company’s transaction-handling ability increased by 15 times former levels. Overall operations costs were lowered and the company emerged as a technology leader in its industry, thereby creating a competitive position others were unable to challenge. Substantial subsequent growth was both enabled and driven by this key strategic systems decision.

Operations and Management

Problem: A consumer products company had grown through acquisitions in multiple markets, but without a coherent management or integration plan. Technical Reality was engaged to provide company-wide executive direction to the company, restore profitability, and define a new, sustainable business direction.

Solution: A business stabilization and turnaround process was put in place immediately, while recognizing the absolute need to retain customers and key employees. Several personnel changes were unavoidable, and candidates were recruited and hired. Widespread fraud and financial losses were uncovered and immediate corrective steps were undertaken.

Result: A new spirit of enthusiasm and professionalism were created in the business. Finances improved as fraud and theft, with several hundred thousand dollars at risk, were eliminated. The company was well-positioned fir the future at the close of the engagement, and had uncovered and averted losses that would have otherwise put it out of business.